How to successfully Remove negative Reviews
We all have been a customer. Most of the time, if you want to purchase products from an online store, you check for reviews. And at some point, if the shop has positive comments, you develop trust and buy from the store. The same goes when you find a negative review. You take into account what the disadvantaged are.
Therefore, reviews are vital when it comes to turning a lead into a possible customer. It might be a small component, but it can drastically affect your business. One review can either make your business blow or drag it down.
IMPORTANCE OF YELP REVIEW
One of the leading reviewing platforms that you should be aware of is Yelp. It has 149 million users [https://expandedramblings.com/index.php/yelp-statistics/] who leave reviews about their shopping experience every month.
In that case, if your business receives bad feedback from Yelpers compared to positive ones, it could create a huge impact on your business. Fortunately, we can offer you great solutions to manage negative yelp reviews easily.
How to successfully Remove negative Reviews
The easiest way to handle negative reviews is to remove the comment from the site, but how are you going to do that? There are three possible options that you can do to solve your problem on how to remove negative yelp reviews:
- Ask the Customer to Remove or Change the Yelp review
Most of the time, people can’t control their frustrations and anger when they feel unsatisfied with your service, which led them to leave bad reviews. So, as the business owner, you have to calmly deal with this negative comment by asking your customer to either edit or remove the feedback. Although it doesn’t always work out—it’s the first option that you got.
However, you have to be aware that the reviewers can only remove their reviews through a desktop, but they can change it through their phones. So, make sure to tell them that they have to use a computer to delete their comments entirely.
Here’s how Yelp reviewers remove their reviews on a computer:
Step 1: They have to log in to their Yelp accounts on a computer or desktop.
Step 2: Browse their Yelp account and toggle the ABOUT ME option.
Step 3: Then, they have to click REVIEWS and look for their review about your business.
Step 4: Once they find it, they can click the trash can button beside the review to delete it.
- REPORT THE REVIEW TO YELP
Another option that you got to remove bad reviews on Yelp is to report them. However, the review platform will only help you get rid of the reviews if they violate the Terms of Service of Yelp. In that case, you need to see to it that the review that you’re reporting is under the removal guidelines of the site.
But, it doesn’t mean that you can’t remove a negative review. If you think that the review is violating the terms of service of Yelp and also attacking your business, here are the steps you need to do to report it:
Step 1: Once you identify which review to report, toggle the three-dot option on the upper right part of the review.
Step 2: You will have an option to either share the review or report the review. Obviously, you have to choose the report the review button.
Step 3: Once you’ve clicked that. Yelp will need you to provide the reason why you’re reporting the review.
Step 4: Choose the relevant reason you want it removed and wait for Yelp’s approval or rejection. Most of the time, Yelp takes several days to review your report, so be patient.
- TAKE IT LEGALLY
If the two options did not go great for you and you believe that there are people behind those bad reviews, you could take it legally. There are times that some of your past employees or your competitors are trying to bring your business down. If that is the case, gather all evidence that you can find to support your claim because you can’t win it if you lack proof.
Once you’ve gathered all the proofs that some individuals or organizations are trying to sabotage your business, consult an attorney, the lawyer that you’re asking must be knowledgeable about the issues you’re encountering.
And from that, your lawyer will guide you with all the steps you have to take. Sure, taking legal action could cause you time and money, but if your business is at risk because of those false reviews—it could be worth it.
Bonus Tips to Avoid Getting Bad Reviews on Yelp
Sometimes the best way to manage negative feedback is to prevent your customers from giving you bad reviews. And to do that, the first thing is always to make sure that you provide excellent services and quality products. However, aside from that, there are other things that you can do to prevent bad reviews on Yelp and other sites:
- One of the easiest ways to avoid such bad feedback on Yelp is by interacting with your customers and thanking them for good reviews.
- Another one is claiming your business on Yelp. When you claim your business, you can connect with your customers and make amends if you failed to provide good service.
- Check-in with your loyal customers and kindly ask them for reviews. Make sure that you’re only contacting persons that are satisfied with your products or services.
- Always have a list of your customers’ emails to ask them for positive reviews.
CONCLUSION
Yelp reviews are essential to keep your business running smoothly. So managing Yelp feedback, either good or bad, is an excellent start to grow your business if you’re starting. You don’t have to worry about these negative reviews because there are ways to remove them, such as asking the customers, reporting the comments, or legally taking them.
However, you don’t have to go through all these issues about removing bad reviews if you consistently provide excellent services to your customers. Always remember that you can avoid these from happening if you are prepared with preventive plans.