How to Remove Negative Reviews Online?

In almost anything we do, reputation is at the forefront. Who we are and how we project ourselves are critical to how people will see and treat us. This idea is especially true in any type of business. Your company’s reputation online is essential most especially since everyone can see it. Physical stores can easily mitigate rumors. However, with online stores, customers’ comments can easily be seen by anyone who will look into it.

Good comments that even include pictures or videos as proof are basically free marketing. However, negative comments can have a less than desirable effect on your business. To check your company’s reputation, you might want to do a quick search on Google and see how people view your business. Some sites commonly show reviews from Google, Yelp, Tripadvisor, and Facebook. These sites allow people to share their experiences with companies and other consumers as well.

Reviews provided by customers can create a significant impact on the revenue of a business. It can either make or break your business. Now, it is unavoidable to have some bad reviews. Sometimes the bad reviews are even the customer’s fault because they didn’t check their size with the dimensions you provided them. However, in the end, everything will still fall on the business. One of the most prominent sites where people express their opinions and share their reviews is through Facebook. Now you might be wondering if there is any way you can remove reviews from Facebook. The good news is that there are ways to remove reviews on Facebook.

In this article, we are listing down some of the ways to remove reviews on Facebook.

How to remove Facebook reviews?

There’s no getting away from an unsatisfied even if it’s their fault. However, there is a way to altogether disable the review section from Facebook. All you have to do is first go to the Facebook page. Once you’re there, click on the “Settings” button. Afterward, choose “Edit Page” within the Facebook settings section. Go through the options and look for “Reviews.” Once you reach that button, select the “Settings” option you can see next to it. Click on the slider that you will see to turn it off. Once you are satisfied with the changes you’ve made, simply click “Save.”

When you do these steps, it does not mean that it will ultimately be removed from your reviews. If someday you choose to open your reviews section again, all comments will be shown again.

How to remove negative comments from Facebook reviews?

For sure, your Facebook reviews are not all negative. Perhaps some reviews are positive that it can even improve your sales. However, since a Facebook review can have anything, there will always be at least one negative comment or feedback. Sometimes a negative comment can be used to improve the way you conduct your business. Then some comments are just negative or even fake. If you want to remove specific comments, it is not something readily available on Facebook. Although, there is an option that can help you possibly remove comments, and that is by reporting them.

How can I report a Facebook comment or review?

To effectively remove reviews from Facebook is not as easy as it may seem, but it can be made possible with suitable methods. Once you see that there are specific reviews that need to be taken down from your Facebook Page, one option is flagging them down. By flagging comments or posts on your Facebook Page, you get to notify Facebook that there are comments that they need to review.

The simplest way to report a Facebook comment is to click on the review section and click the “…” button. The “…” can be found in the upper right-hand corner of the post. Once you’re there, a window will be shown where you can click report post. Although, this process does not end here. For the members of Facebook to assess the review, it must contain a comment. Posts or reviews that lack comments will not be deemed as something that should be reviewed.

One of the best ways to effectively report a negative post is to comment on them in case there is no comment on it. As a business owner or a Facebook page manager, you can efficiently address the post. You can communicate with the customer to ask whether there is any way to remedy the situation. However, there are also fake reviews that do not have comments. Members of Facebook suggest [https://www.facebook.com/business/help?id=10159468172865591] that you add a comment on these types of posts because it is the only way to report them.

Other than fake comments, there are other people who may create inappropriate comments. There are also instances where other businesses use your platform as their advertisement. If a reviewer uses any form of derogatory language or even goes against the Community Standards [https://www.facebook.com/business/help?id=10159468172865591] established by Facebook, it can also be reported. Although, always keep in mind that these kinds of posts must have comments to be deemed as something worth reporting.

Even negative reviews can help your business.

No one is perfect. No matter how seamless your system is, there will always be a possibility of a technical error. Having a negative comment on your Facebook page can actually indicate a level of authenticity in your business. If the concern raised by your customer is valid, it can help aid your business to become better. More than that, when you comment or address their feedback, it can create a positive outcome. Let’s say you suggested that you will replace a faulty product or that you are willing to waive fees, and it can make a great result. Clients will see that you are responsive and that they can trust your services.

Overall, though the process of removing reviews from Facebook is not that easy, it is possible. By simply following the steps we’ve provided, you can report any comments you receive. However, not all comments should be removed. Allowing for a reviews section will allow your business to grow. Potential customers will see how you treat your clients and even show how you handle some concerns that may come your way.